Frequently Asked Questions

Getting started is easy! Simply sign up for a free account, no credit card required. You'll get a 14-day free trial to explore all features. Once you're signed up, connect your social media accounts and start scheduling your first post.

No, you don't need a credit card to start your free trial. You can explore all features for 14 days without providing any payment information. You only need to add a payment method if you decide to continue after the trial period.

You can connect and post to X, LinkedIn, Bluesky, Instagram, Facebook, and Mastodon. The exact set can change as we enable or pause networks; your Connect page always shows what is available.

Open Connect in your dashboard. Each network card lists prerequisites (for example a Facebook Page, a professional Instagram account, or a Bluesky app password). Most networks use OAuth in your browser; Mastodon needs your instance URL; Bluesky needs your handle and an app password. See the full checklist on each card under Before you connect.

After your 14-day free trial, you'll need to choose a subscription plan to continue using PostShuttle. If you don't select a plan, your account will be paused, but your data will be saved. You can reactivate anytime by selecting a plan.

Yes! You can upgrade or downgrade your plan at any time from your Billing page. Changes take effect immediately, and we'll prorate the billing so you only pay for what you use. Proration is calculated based on the time remaining in your current billing period. Downgrades will apply at your next billing cycle.

Plans differ mainly by how many posts you can schedule per billing month and how many connected accounts you can target in a single post. Essential suits light use; Standard adds higher limits and post retry; Premium offers the highest limits and priority support. All paid plans include the same core scheduling features—see Pricing for live numbers.

Yes, you can cancel your subscription at any time from your Billing page. You'll continue to have access to all features until the end of your current billing period. After that, your account will be paused, but you can reactivate anytime.

Your scheduled posts will remain in your account, but they won't be published after your subscription ends. If you reactivate your account, your scheduled posts will resume publishing as planned.

On a paid subscription, you can schedule posts as far ahead as you like—there is no cap on how many weeks or months in the future you pick. That unlimited horizon does not apply to free trials: your trial runs for 14 days, so you should schedule posts to publish during your active trial (or upgrade to a paid plan when you want to plan much further out).

Yes! You can edit or delete draft and scheduled posts from your Posts page. Published posts are read-only in PostShuttle (they stay live on your networks). Use Re-schedule on a published post if you want to send similar content again.

If a post fails to publish, it will be marked as "Failed" in your Posts page with an error message. Scheduling is saved, but publishing can fail later due to things like revoked access, expired tokens, platform API issues, or content policy rejections. Standard and Premium plan users can retry failed posts.

Yes! When creating a post, you can select multiple connected accounts across different platforms. The same content will be scheduled to publish on all selected platforms at the specified time.

Not yet. One post uses the same content for every connected account you select. If you need platform-specific wording, create separate posts for the different sets of platforms.

No. Plans limit how many connected accounts you can pick as destinations for one scheduled post (for example, more on higher tiers). You can keep additional accounts linked on Connect; when you compose a post you choose up to your plan's limit for that single post. As we add networks, that per-post number stays the meaningful cap.

Yes. The composer respects each selected network’s limits using the same rules each platform applies: X counts links as 23 characters, Bluesky and Mastodon count graphemes (emoji = 1), and Mastodon uses your instance’s configured max length when connected. The editor shows counts and warnings so you can adjust before scheduling.

Yes. You can attach images where the platform supports them; files are uploaded securely through PostShuttle and stored for publishing. Formats and size limits follow our upload rules and each network’s requirements—if a platform rejects media, the post may fail and you can retry (on plans that include retry).

We accept all major credit cards (Visa, Mastercard, American Express) and process payments securely through Stripe. All transactions are encrypted and secure. We don't store your full payment details on our servers.

You'll be charged at the start of each billing cycle. For monthly plans, you're charged monthly on the same date you started your subscription. Billing is done in advance, so you pay for the upcoming month.

You'll receive a notification when you're approaching your monthly limit. Once you reach the limit, you can either upgrade to a higher plan or wait until your next billing cycle when the limit resets. Posts scheduled beyond your limit will be queued until you have available slots.

No. Your post allowance resets at the start of each billing month, and unused posts do not carry over. If you need more capacity in a given month, you can upgrade your plan.

We offer refunds on a case-by-case basis. If you're not satisfied with PostShuttle, please contact our support team within 30 days of your purchase. Refunds are typically processed within 5-7 business days.

Yes! You can view each bill/receipt and download a PDF from your Billing page. We recommend keeping copies for accounting and tax records.

Very secure! We use OAuth 2.0 authentication, which is the industry standard. We never store your passwords. Instead, we use secure tokens provided by each platform. You can revoke access at any time from your platform's settings or from PostShuttle.

PostShuttle only requests the minimum permissions needed to schedule and publish posts on your behalf. We don't access your private messages, followers list, or any other personal information beyond what's necessary for posting.

Yes, you can disconnect any connected account at any time from the Connect page. Simply click the disconnect option for the account you want to remove. Note that any scheduled posts for that account will be cancelled.

If your account gets disconnected (for example, if you change your password or revoke access), you'll see a notification in PostShuttle. Simply reconnect the account from the Connect page. Any scheduled posts will resume once the account is reconnected.

Yes. If you reconnect an account from the Connect page, your existing scheduled posts remain in your queue. They'll publish again when the connection is restored (and Standard/Premium users can retry failed posts).

PostShuttle currently supports X, Mastodon, Facebook, Bluesky, and Instagram for connect and publishing. We may add or temporarily disable networks; check Connect for the up-to-date list.

Yes. Each network on the Connect page has a Before you connect, What happens, and If it fails section. Examples: Facebook needs at least one Page you admin; Instagram needs a Business or Creator account; Bluesky needs an app password from Settings; Mastodon needs your https instance URL; X and LinkedIn use standard OAuth sign-in.

To export or delete your personal data, email privacy@postshuttle.com (or use the Contact page). Developers can also call the authenticated GDPR endpoints listed in our Privacy Policy. We will verify your identity before fulfilling requests.

PostShuttle works best on modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your browser for the best experience. Mobile browsers are also supported for viewing and basic management.

Currently, PostShuttle is a web-based application that works great on mobile browsers. We don't have native mobile apps yet, but the website is fully responsive and optimized for mobile devices.

The best way to contact our support team is through the Contact form on our website. You can also email us directly at support@postshuttle.com. We typically respond within 24-48 hours during business days. Premium plan users receive priority support.

Posts are scheduled in your account's timezone, which you set when creating your account. You can change your timezone anytime in your account settings. All scheduled times are displayed in your selected timezone.

We have robust infrastructure with high uptime, but in the rare event of downtime, we'll attempt to publish your posts as soon as service is restored. If a post is significantly delayed, you'll be notified and can choose to reschedule it.