Frequently asked questions

What happens if a post fails?

You don’t have to start again. The post is flagged with the platform and the reason, and a failure on one platform doesn’t stop the others — so you retry just the one that needs attention, and the accounts that already published are left alone rather than posted to twice.

Why did my platform disconnect on its own?

Platforms expire access tokens periodically, and Instagram and Facebook do it most often. When it happens the Connect page marks the platform expired, and for X, LinkedIn, Facebook and Instagram one click re-authorises it. Mastodon needs its server address again, and Bluesky signs in with an app password, so for those two you disconnect and connect again. Reconnect promptly — posts already scheduled to an expired account are still attempted at their scheduled time and will fail, and you can retry them once the account is working again.

Can I post to two accounts on the same platform?

Not currently. PostShuttle supports one account per platform, and connecting a different account of a platform you have already connected is refused rather than silently swapped, because that would re-label everything the first account published. To replace one, disconnect it and connect the new one. “Accounts per post” refers to how many of your six connected platforms a single post can go to at once.

Can I stop posting to a platform without losing what I published there?

Yes — disable it on the Connect page, and you keep the record of everything you posted there. The account stays connected but nothing new is composed or published to it until you turn it back on. Disconnecting is the permanent version: it removes the account and the record of what it delivered.

Does PostAssist cost extra?

Not from us. You add your own provider key and pay that provider directly: Claude, Gemini, OpenAI or Groq for text, and Gemini, OpenAI, Hugging Face or Stability AI for images. PostShuttle adds no markup and stores no generated content beyond your own posts.

Do links get shortened or tracked?

No. Your text publishes exactly as written — no wrapper domains, no click tracking, no appended tags.

What happens to my scheduled posts if I downgrade?

Posts you have already scheduled still publish as planned. No plan caps how many posts you can schedule; what changes is how many accounts one post can go to at once — six on Serious, three on Consistent, one on Solo. Every paid plan can retry a failed post and re-schedule a published one; the Week Planner is the one thing Solo does not include.

Can I export my posts?

Yes — request an export from Settings and you’ll get every post, its schedule and its delivery history as a file. Deleting your account removes all of it.

Something not covered here? Get in touch — replies come from a human, usually within a working day.