Frequently asked questions

What happens if a post fails?

It’s flagged with the platform and the reason. Publishing is per-platform, so a failure on one doesn’t stop the others — and retrying only re-sends to the platform that failed, never duplicating the ones that worked.

Why did my platform disconnect on its own?

Platforms expire access tokens periodically, and Instagram and Facebook do it most often. When it happens, the Connect page marks the platform expired and one click re-authorises it. Posts scheduled to that platform stay queued in the meantime — they just can’t publish until you reconnect.

Can I post to two accounts on the same platform?

Not currently. PostShuttle supports one account per platform. “Accounts per post” refers to how many of your six connected platforms a single post can go to at once.

Does PostAssist cost extra?

Not from us. You add your own provider key — Claude, OpenAI, Groq or Gemini — and pay that provider directly. PostShuttle adds no markup and stores no generated content beyond your own posts.

Do links get shortened or tracked?

No. Your text publishes exactly as written — no wrapper domains, no click tracking, no appended tags.

What happens to my scheduled posts if I downgrade?

Posts you have already scheduled still publish as planned. The new plan’s limits apply to what you schedule from that point on, so you may be able to schedule fewer posts, or to fewer accounts at once, than before.

Can I export my posts?

Yes — request an export from Settings and you’ll get every post, its schedule and its delivery history as a file. Deleting your account removes all of it.

Something not covered here? Get in touch — replies come from a human, usually within a working day.